IF YOU DO NOT SEE THE ANSWER TO YOUR QUESTIONS BELOW, FEEL FREE TO CONTACT US BY EMAIL AND WE WILL RESPOND TO YOU ASAP.

 

General:

 

Where are you located?

            We are located at 213 Main Street Smithfield VA 23430. It is a yellow brick and green stone building in the heart of Historic Downtown Smithfield.

 

Do you have parking?

            There is street parking on Main Street, Mason Street, and Cedar Street (just make sure not to block driveways in front of the residential houses). During the week and on Sundays, the lot behind BSV Bank is also open. On Saturdays during most of the year that is where the local farmer’s market is held from 9-12pm.

 

What are your hours?

            We are currently open Thursdays – Sundays. Our hours are listed at the bottom of our website and also on Facebook and Google. We try diligently to keep these hours posted and have no current plans of changing any days or times. During holiday weeks like Thanksgiving and Christmas we will add days and times to make order collection and in person shopping more accessible!

 

Do you have seating or Wi-Fi?

            No, we are a cash and carry establishment. When we first opened our bakery, we tried the tables and chairs café style and found that we lost a lot of baking time to keeping the front of the shop tidy. We have gone back to our roots of the Farmer’s Market and just have our items ready for takeout! There are many benches around town and a lovely stroll down Hayden’s Lane across the street from us, if you want to take your treats and have a sit on a nice day, we have forks ready to go and canned/bottled drinks available for purchase! We also highly recommend grabbing a coffee from one of our nearby coffee shops or cafes and taking a stroll down the street to check out the other local shops and eateries!

 

Are dogs or other animals allowed in the shop?

            Husbands are totally allowed to come into the shop, just make sure you clean up after them! JUST KIDDING!! :P On a serious note, we value hygiene and cleanliness of our bakery as a top concern! Non-service animals are not permitted in a food preparation area under applicable food safety regulation. Service animals are individually trained to do work or perform task for persons with disabilities. Comfort or emotional support animals are not service animals (ADA) and NOT allowed in our bakery. We apologize for any inconvenience.

 

How long does an item last? Can I freeze something?

            Please see our “How to Keep Guide” Tab above, we try to put all helpful hints there on how to keep your baked goods fresh and tasty, as well as how to reheat and serve items. We also try to put these details on the labels of the items themselves and are always adding and editing labels to be more inclusive! We make everything from scratch and without adding preservatives. Most items are designed to be enjoyed within a couple of days of purchase. This can be extended by putting in a refrigerator or freezing an item. We do have customers who have frozen most items, but we have not tried freezing all of our baked goods ourselves. In general cakes and pies do better in the refrigerator for short term storage.

 

 

Shopping/Preordering:

 

Can I walk in to buy desserts and treats?

            Yes! During our open hours, please come in and come see what we have to offer! We on average have over 90 scratch made flavors of items all ready to go home with you! If you have any specific needs for a particular day we HIGHLY recommend preordering through email. Email is the ONLY way to preorder and must be done at least 48 hours before you want to pick up. We cannot guarantee last minute requests. During holiday weeks we can book up weeks in advance so the sooner you know you want something, the sooner you should let us know! Our first Thanksgiving and Christmas orders have come in the February before in the past (which is extreme, but it really happened!) so don’t delay!

 

How far in advance should I preorder?

            Please see above, as soon as possible to ensure you get the items you want!! We usually release an Order Guide for holidays like Easter, Thanksgiving, and Christmas, so when you see those drop on our social media accounts, get your email in!!

 

How do I place an order?

            yummariesbakery@gmail.com Email us!! This is the only way we take orders now due to the sheer volume we are currently receiving. We are a small business so this is the way we have found is easiest for us to keep the train on the tracks, as it were! Please give us 48 hours to respond, most emails are responded to within minutes but if it is a busy time of year it could take us a little while to get through them! If you have not heard back from us after that please check your spam folder and then try us again! We check our spam folder weekly but some emails seem to get lost on the internet so if you don’t hear from us within a few days, there is a great chance we did not receive it. Double check your spelling and try again!

 

I tried to inquire via Instagram or Facebook and didn’t hear back, what’s up?

            We only take orders through email so that orders don’t fall through the cracks. We want to make sure your experience with us is smooth and email is the best way for us to make this happen.

 

Can I walk into the bakery to place a custom order?

            All orders must be started through email. We are busy baking, frosting and decorating during the day and cannot guarantee we are able to stop to give you the attention you deserve if you stop in.

 

What is your cancellation/ change to order policy?

            Custom orders can take days to create and only so many orders can be taken due to being a small business. Booking a custom order reserves your spot and once all slots are filled orders are turned away. Changes and Cancellations to custom orders will be accepted up to 5 days prior to your pick-up date. In the event of a cancellation prior to the 5 days, the date can be rescheduled or a store credit can be issued. In the event of a cancellation within 5 days of the scheduled pick-up date, if the order has not been started in any way, it can be rescheduled to a later date, but no store credit will be issued. If the order has already been started, the date cannot be changed nor can store credit be issued. This applies regardless of the circumstances. These policies are in place to protect our small business so that we can continue to be in business for year to come. 

 

What is your refund/exchange policy?

            We feel lucky to have not needed one up to this point, but should the need arise in the future:

• Due to the tedious, handcrafted nature of our work, we are unable to provide refunds or exchanges for custom orders.

• Once you (or a designated party) have picked up an order, it is considered “accepted” - refunds requested due to decorating style, writing, color shade, or general design will not be honored.

• All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage to the cake during transport, set-up, or anytime thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damage can happen if not handled properly. If damage has occurred after the cake has left the bakery please email immediately and bring the order back; we will do our best to correct the issue (as long as our decorator is available) - however additional charges may apply.

• We use the highest quality ingredients, but cake flavor and texture are subjective. Before purchasing a whole cake, we suggest buying a slice. Same goes with most of our items, if buying a pound cake, you might try a quarter before you commit to the whole, or a single cookie instead of a 6 pack. If you find yourself on the picky eater side of the table (I am right there with you!!) purchasing a smaller item to try before your event is the safest bet! We don’t want to be divisive, but following Covid-19, a lot of people’s tastebuds and taste overall changed so if you think that might have happened to you, just try a small item first before going for the whole thing, better to be safe (and satisfied) than sorry (with no dessert for your party). 😊  Full refund requested due to flavor or texture will not be honored.

• You may qualify for a percentage of a store credit if the product is brought back and the quality of the flavor or texture is determined to not meet our standards. Products must be brought back to us within 12 hours of pick up (immediately is better) - please email us immediately to let us know of the issue. Quality determination is solely at the discretion of Yummaries Bakery. Please understand that we cannot issue refunds for products that have already been completely eaten. Store credit percentages are based on how quickly the product is returned, how much has been consumed and what we determine the quality to be. Store credit of any kind will not be issued to customers who do not contact us within 12 hours.  

• NOTE: If we give you a refund you cannot keep the item. We will not negotiate a partial refund if you keep the item. This is a “take it or leave it“ policy. We are not responsible for any expense you may incur for replacing our cake.

 

What are your prices?

            Please take a look over at our Menu Page. We try to keep a current menu on our website, note that changes do happen so it is just a guestimate but 95% of the time it will be close!

 

Do I need to put down a deposit to order?

            For large orders we do require full payment in person at an agreed to amount of time before your event to guarantee everything goes smoothly. For day-to-day orders we usually do not require a deposit, but this is at our discretion and on a case-by-case basis.

 

 Are deposits refundable?

            No, all deposits are non-refundable, even in the event of a cancellation. Once we lock in your order, there is much planning involved before actually baking putting together your order. This includes consulting with the client and coming up with any designs; purchasing the necessary ingredients, tools, equipment, and pedestals; not to mention, turning down other bookings for your date. Your deposit is used to get the ball rolling long before your actual order is made.

 

Dietary Restrictions:

 

Do you offer Gluten-Free and Vegan cakes or other options for allergies/dietary restrictions?

            We do not. A bakery must have a separate kitchen to safely make gluten free items. We recommend Carolina Cupcakes, as they have a gluten free kitchen. They can be found in Chesapeake, Norfolk, and Virginia Beach. Most of our items include butter, eggs, or milk. We recommend My Vegan Sweet Tooth in Virginia Beach. A lot of our items are vegetarian, the only items with meat would be our cheese with ham biscuits, bacon biscuits, and our bacon cheddar scones. Food safety is our number one priority. We make everything from scratch in our shop. While we try to keep everything as separate as possible, cross contamination can still occur. Depending on the severity of your allergy we suggest that you pass on our treats. If an allergy is mild, please ask to speak with a manager or owner (Marie or Kelly), to go through an ingredient list. Safety is our key concern when it comes to allergies.

 

All About Cake & Special Events:

 

What is the difference between cake “layers” and cake “tiers”?

            Cake “layers” are what you see when you cut into a cake “tier”. The cake “tier” is roughly 6” tall and has 3 cake “layers” stacked on top of each other. Wedding cakes are often made up of 2-3 stacked “tiers.”

 

How many do your cakes serve?

            Our layered cakes can be cut and served in 2 ways – pie slices and grid slices. Pie slicing is the typical way you think of slicing a cake, they are triangular chunks of cake, our cakes can be sliced with a SHARP SERRATED knife into 20-25 slices. For comparison, in the shop we sell our cakes by the slice and we get 10 LARGE pie slices out of them. If you have a larger guest list you can cut on a grid (with the help of a cutting board) and get more like 30-35 slices. Tutorials of this can be found on YouTube.

 

Can you put fresh flowers on our cake?

            Yes! Fresh flowers are often used on cakes; however, we are not responsible for providing them. Please arrange for additional flowers to be left on the cake table by the florist that we can arrange at the time of delivery or bring them by our shop to place on a cake that is being picked up!

 

Do you write on your cakes?

Sadly, no. We do, however, have cake toppers available for purchase that say, "Happy Birthday," we also have some numbers available, and graduation cap cake toppers. We highly recommend American Laser Arts next door for personalized cake toppers for your special events!

 

How should I store my cake?

            To keep cake the freshest, cakes are best stored in the fridge, airtight. When serving, unless instructed otherwise, all cakes should be fully room-temperature when eating. If the cake is not at room temperature, the buttercream and cake will be solid as we use butter in our products. Give the cake 4-6 hours at room temp before enjoying.

 

Do you deliver?

            We usually only deliver our wedding or other large event orders. We base our fee on the distance to and from our bakery, the staff required to set up an event, and our availability. We suggest opting for pick up on 99% of our orders but have a no-pickup policy on tiered cakes that are 3 tiers, these must be delivered.

 

How far do you deliver? Do you ship items?

            While we do not "ship" our items, we will travel with them! We have traveled many times across state and county lines for our special clients.

 

Do you do cake tastings?

            For tastings we don't offer a sit-down meeting, but our couples are welcome to order slices and cupcakes to try our different cakes and we can send guidance on the different flavors for you. We are open Thursdays-Sundays if you want to come check out slices and cupcakes.

 

Do you rent out display equipment?

            Sadly, we do not. Unfortunately, we do not have the space at the shop to have a rental supply of cake or dessert stands, but we can send you recommendations on Amazon for sturdy stands for your event.

 

Do you offer small desserts and dessert tables?

            “Small” is a tough word for us! We like to describe our portions as “Southern Grandma Portions”. We do however, have many treats that can be placed on a dessert table display! We have done many of these for weddings and other events! Dessert tables do usually come with a higher delivery/set-up fee as they take our staff longer to set-up at a venue.

Purchasing Options & Donation Requests:

 

Do you offer wholesale?

            Sadly, we do not offer wholesale at this time. Feel free to email us to check in on this if you have an inquiry!

 

Do you have gift cards for sale?

            Share the love! We have gift certificates available for purchase in the shop. These purchases do have to be made in person.

 

Do you take donation requests for baked goods or gift certificates?

            Every week we have multiple inquiries about donations and while we would love to help as many groups in our community as we can, it can get really overwhelming. Over the past few years, we have had many different approaches to how to choose - be it a lottery, a wait list, or picking yearly charities. Currently, we have chosen to help a few that hit closest to home. We donate some of our leftover products to local food banks that help areas we have personally lived in and seen the need for, we also donate to multiple assisted living facilities that have housed or currently house our family members and friends. Memory and stroke centers have personally affected our lives and we like to support the staff that takes care of our loved ones.

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